At BG Removeon, we strive to provide high-quality background removal and photo editing services that meet your expectations. However, we understand that sometimes you may need a refund. Please read our refund policy carefully to understand your rights and our procedures.
Eligibility for Refunds
- Refunds are considered only for paid services or subscriptions purchased through our platform.
- If you experience technical issues that prevent you from using the service despite our support efforts, you may be eligible for a refund.
- Refunds are not provided for dissatisfaction due to user error, misuse, or unmet subjective expectations regarding image quality.
- Mass processing or bulk package refunds are evaluated on a case-by-case basis.
How to Request a Refund
To request a refund, please contact our support team within 14 days of your purchase at support@bg-removeon.com. Include your order details and a clear explanation of the issue.
Refund Process
- We will review your request and respond within 5 business days.
- If approved, the refund will be processed to the original payment method within 7 business days.
- Partial refunds may be offered in certain cases depending on usage and circumstances.
Subscription Cancellations
- You can cancel your subscription anytime from your account settings.
- Canceling will stop future billing but will not automatically refund past payments. Refunds for subscriptions follow the above policy.
Changes to This Policy
BG Removeon reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page with the updated date.